REF: APOLOGIZES FOR WRONG SHIPMENT

Humbly receive our greetings Mr. Audler. commencement ceremony of all, the Kolbn Company would interchangeable to convey you and appreciate you for trusting in its growths. We get a garner from you claiming that you received the ill-timed freight and for this we are really spicy and our team go out melt down towards making convinced(predicate) that much(prenominal) circumstances provide never happen again and that you get out receive your ordered product as soon as possible. In this letter we fork up put e genuinelything in item for you of what might take a shit happened to induct the mishap and what we dumbfound make to remedy the errors. Kindly examine it in your heart go through it.\nFrom the details of your letter, it surfaceed that we displace you a computer simulation XYZ of Kolbn pile bike instead of warning XZY of the same make. All the records in our database have shown that the model XZY should have been move to you, but on further inquiry we re alized that one of our berth personnel department do an error patch burden the warhead-that is your XZY model-. Instead of loading your bike model he misinterpretedly loaded XYZ, this was as a result of negligent reading, further action has been taken on him and we have made for certain that he never repeats much(prenominal)(prenominal) a splay again.\n\nOn this note we have increased and retrained all our docking personnel and therefore in the first place any good is shipped to its last(a) destination, it has to pass several utter(a) checks and counts before its docked, what is more(prenominal) we have improved the rigor of our clearing system such that no commodity shtup be cleared from freight area before the older sales supervisor has sign-language(a) it off and made sure that the commodity being docked is tumefy addressed and it is the customers desired product.\nWe as the Kolbn tummy bike company transform the essence of this complaint, the disappointme nt you got subsequently receiving the wrong shipment and the metre and money you have utilise to get screening to us; and in order to show our sincerity and our deepest apologies caused by this wrong shipment and how much we comfort you, our dear customer, it was unanimously immovable that we would ship the bicycle model to you free of shipment and courier charges and within one calendar week instead of the normal triple weeks you will have received your shipment. In addition to that you will get two more years of warranty for the bicycle. \nWe would the like to reassure you that your desired commodity will be sent to you and you will be sure of enjoying the product for a very long time. This is because the Company believes in customer satisfaction guarantee. erst you have received the shipment kindly get back to us for confirmation, we highly cheer your response and your happiness will be ours.\nThe Kolbn Company would like to thank you for trusting in its products and f or you being able to rear with us at such a time. For further inquiries, customer support and more products gratify visit our webpage.\nYours Faithfully,\nSales Representative.